All products purchased online and in-store may be exchanged in-store only within 30 days of the purchase date. If you are unable to come in within this timeframe, please contact us by phone so that we can make the necessary arrangements. The item returned in-store must be unused and in new condition, in its original packaging, where applicable. It must also have the appropriate tags and include the manufacturer’s complete documentation (warranty cards).
Clearance items, personalized products (embroidery and printing services), and special-order products cannot be exchanged or refunded.
*Exceptions: The following items cannot be returned:
Athletic supports and underwear (for hygiene reasons);
Products that have already been used. Determining whether an item is new or used will be at the discretion of the store where the sale originated;
Special orders, personalized orders, and team orders;
Pro Returns and items identified by the term “Pro Team”, used items;
Any item not sold by our store or originating from another “La Source du Sport” banner store.
Products purchased with any discount (VIP promotion, discount valid exclusively for a team, a group, or an association;
Other (details in store).
Product warranties are provided by the manufacturer, not the retailer. Please contact us for more information regarding warranties on products you have purchased or would like to purchase. (e.g.: Composite hockey sticks = 30-day warranty from the purchase date). All defective items must be accompanied by the original receipt.
However, the quality of our labour services (e.g., repairs) and our embroidery and printing service is guaranteed by our store.
